payment problem Tópico cartaz: anders mansson
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after having finished and delivered a translation of about 1000 lines, my agency asked me in an e-mail how many lines the translation had. I wrongly answered 106 lines instead of 1006 lines. The agency then wrote an invoice to the client of this amount. 2 weeks later I made an invoice for my agency with the correct number of lines (1006) which they did not accepted. Question; who is right in this case? For this mistake I lost about 1000€ because I had left out a zero in my informal e-mail. Any... See more after having finished and delivered a translation of about 1000 lines, my agency asked me in an e-mail how many lines the translation had. I wrongly answered 106 lines instead of 1006 lines. The agency then wrote an invoice to the client of this amount. 2 weeks later I made an invoice for my agency with the correct number of lines (1006) which they did not accepted. Question; who is right in this case? For this mistake I lost about 1000€ because I had left out a zero in my informal e-mail. Anybody has an idea/have experienced something similar?
Thanks ▲ Collapse
| | | | | Mistakes happen, and should be rectified | May 16, 2007 |
A simple phone call/e-mail from the agency to the end client would, undoubtedly, solve this situation immediately, unless both have malafide intentions.
This particular agency is certainly not playing it by the book.
Insist that you will not let this go by unnoticed and (re-)send your invoice, this time by registered mail.
Good luck!
| | | | | Questions on the road | May 16, 2007 |
Hej Anders,
I don't want to cast any suspicion on your client, but are you sure that your client's invoice was really based on the figure you gave them?
Also, when an agency asks a freelance translator about the amount of the text (often the case if the invoice from the translator will arrive some days later), it's often just to compare with their own results. Did nobody at your client's check out the real amount? In this case it's about 10 times the amount, which real... See more Hej Anders,
I don't want to cast any suspicion on your client, but are you sure that your client's invoice was really based on the figure you gave them?
Also, when an agency asks a freelance translator about the amount of the text (often the case if the invoice from the translator will arrive some days later), it's often just to compare with their own results. Did nobody at your client's check out the real amount? In this case it's about 10 times the amount, which really makes me suspicious.
Insist on the full amount, and if it won't work, try to negotiate with your client and meet halfway.
Good luck!
Regards
Erik ▲ Collapse
| | | | | Just one question | May 16, 2007 |
Ask them how much they would have paid you if your e-mail said 10006 lines.
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Marcela Mestre 
Argentina
Local time: 04:18
Membro
inglês para espanhol
| Simply BRILLIANT! | May 16, 2007 |
José Henrique Lamensdorf wrote:
Ask them how much they would have paid you if your e-mail said 10006 lines.
I guess that the agency must have given the end client an estimate (of cost + time) before outsourcing the translation to you. Therefore, I believe that, provided there is bona fide, it is an easy situation to deal with. Just talk to the agency so that they talk to the end client as well. And stick to your invoice.
Good luck!
mm
| | | | Juliana Brown
Israel
Local time: 03:18
Membro (2007)
espanhol para inglês
+ ...
| Don't forget | May 16, 2007 |
to add a line in your new (accurate) invoice stating "Please disregard any previous invoices for this account", or something along those lines...Good luck. Also, I agree, a phone call often works best!
| | | | MariusV
Lituânia
Local time: 10:18
inglês para lituano
+ ...
José Henrique Lamensdorf wrote:
Ask them how much they would have paid you if your e-mail said 10006 lines.
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