English to Polish Bus/Financial Other

w takim kontekście:
Four of the practices are increasingly common and expected by consumers – without them, sites can’t hope to keep buyers around long. They are: personalized shopping, clear categorization, order tracking, and in-depth productor
service-related information. It’s the fi fth practice – customer engagement through the provision of information
on related products and services – that
represents the most signifi cant opportunity.
*
The top 25 companies for customer engagement outperformed the S&P 500 by more than 12 percentage
points, on an annual basis, throughout the period.
*
Many business leaders, disappointed by online sales growth, see Web consumers as disloyal and unwilling to spend. But that’s because the managers are not
exploiting what customers value most:
engagement.

zaangażowanie klienta jakoś mnie nie przekonuje