English to Spanish Other Idioms / Maxims / Sayings Client Service

From a Client Service video seminar:

The bigger the problems that you solve the more valuable you are to your company. Problems should always be looked at as an opportunity for you to grow. If you solve bigger and bigger problems, you will grow and grow and grow. And I can't ever forget that.

Do I use the problem solving formula? Absolutely. almost every day because problems always occur.

I use the steps to figure out the problem, to value the customer, to apologize to them, to listen to them, to solve their problem and figure out what can we do to make this right. That's key because we are going to have people who are upset for a variety of different reasons.

The first step of the problem-solving formula is to understand the problem. When we understand the problem clearly, we know exactly what it is and what it isn’t.

You can only solve a problem when you know what the problem is.

Now I really concentrate on their problem, and let them talk. I had a tendency to solve the problem before I heard all of it.

I think the biggest challenge is really identifying what the issue is and getting the person to admit that it truly is the issue.

I often jump to the solution. The customer won’t even get the problem out before I’ve already come up with a way to fix it.

The second step of the formula is to identify the cause of the problem.

Theoretically, every problem has a certain cause.

Find out the cause of the problem rather than short changing the solution.

Encuentro que aquí no encaja el término "defraudar" o "escatimar".