If your down equipment is mission or production critical, use our 7 step priority repair service to get your equipment back into operation as fast as possible. The following steps describe the priority repair process and how we handle those critical situations where a priority repair is needed by our customers

7 Step Priority Repair Service

  1. Priority Receiving
    The defective item is received and logged into our priority repair queue. This is how we fast track priority repairs into our job flow. Please note that "Request Priority Repair" field on our Repair Form.
 
  2. Quick Evaluation
    Once in the priority repair queue, the items are evaluated by a senior tech. A list of bad parts needed to repair the items is prepared. Our inventory is checked for availability and expedited delivery is scheduled for parts not in our stock of repair parts
 
  3. Fast Accurate Quote
    Your quotation is prepared and provided to you in Email PDF format, FAX, and or verbal phone quote. For priority repairs we try to call by phone whenever possible to expedite the delivery of the information to the person or persons concerned with this job.
 
  4. Expert Rapid Repair
    After approval, the priority repair is assigned to a senior technician and inserted into the first position in line for the actual repair process. Priority repairs are usually on a repair tech bench the same day they are approved by the customer.
 
  5. Expedited Parts Ordering
    Any parts needed that are not in our inventory are ordered on an expedited basis and shipped to us via next day air service. Your items are being repaired and parts in stock are being replaced while these parts are in transit to our repair facility.
 
  6. Thorough Testing
    The repairs are completed, load tested and a burn-in of several hours is performed to minimize the risk of a replaced component failure after the items is installed back into your equipment.
 
  7. Next-Day Return Shipping
    The repaired item(s) are immediately taken to the shipping department and again, put in the first position for preparation of the packaging, and shipped back to you via next day air service. Tracking numbers and links to tracking sites are provided so that you can check on the delivery status of your repaired item.