English to French Other SAP forme de travail

X support improvements: enhanced specialization, quicker escalations, and on-shoring

"Définition de Onshoring
Onshoring is similar to offshoring but it is the transfer of a business process or service to the non-metropolitan areas in the same country as the business, but where the costs of labour and operations are lower. Onshoring can also include the situation where businesses allow employees to work from home.
In these examples, the business gains from lower operations costs, and benefits from having local employees, avoiding problems such as those associated with time differences."

Ce n'est pas une délocalisation mais je n'arrive pas à trouver le terme exact.

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