English to Arabic Bus/Financial Business/Commerce (general) Business

Arabic meaning of (onboarding)



Context:

The Bank has a Service Charter and a Service Standard Policy with guiding principles for all staff. Bank staff and operations are audited against the policy whereas mystery shopping is carried out to monitor adherence to service standards. The staff are trained according to six different modules, including: Pre-customer exposure which includes onboarding and pre-training, and additional service training which includes 2-3 day modules, 5 days on how to handle complaints, and 4 week program if staff member is part of contact center.