12:19 Nov 1, 2018 |
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Spanish to English translations [PRO] Tech/Engineering - Computers: Software / Business IT | |||||||
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Summary of answers provided | ||||
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3 +1 | lifecycle of an incident / incident lifecycle |
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4 | incident resolution time |
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4 | Incident transit (time) |
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Discussion entries: 5 | |
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lifecycle of an incident / incident lifecycle Explanation: I think this may be what you need. It's a term bandied around on web pages about IT incidents: "5.3 Basic concepts 5.3.1 Incident Handling Most IT departments and specialist groups contribute to handling Incidents at some time. [...] Figure 5.2-The Incident life cycle The status of an Incident reflects its current position in its life-cycle, sometimes known as its 'workflow position'. Everyone should be aware of each status and its meaning. Some examples of status categories might include: - new - accepted - scheduled - assigned/dispatched to specialist - work in progress (WIP) - on hold - resolved - closed. Throughout an Incident life-cycle it is important that the Incident record is maintained." http://gurri-itil.tripod.com/Service Support/cd/content/ss05... "Objective: Incident Management aims to manage the lifecycle of all Incidents (unplanned interruptions or reductions in quality of IT services)." https://wiki.en.it-processmaps.com/index.php/Incident_Manage... "ITIL Incident Management Lifecycle Activities: The ITIL framework describes a nine-step process for managing incidents. Also called incident management Lifecycle. Those activities or steps are listed below and usually followed in the sequential order:" https://www.certguidance.com/incident-management-itil-itsm/#... |
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incident resolution time Explanation: el tiempo que tarda en resolverse la incidencia desde que ésta se crea hasta que el proveedor la resuelve Resolution time” is defined as the amount of time between when the client first creates an incident report and when that problem is actually solved. https://www.bostonhelpdesk.com/response-time-vs-resolution-t... https://www.google.com/search?q=incident resolution time&ie=... |
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Incident transit (time) Explanation: Literally. -------------------------------------------------- Note added at 23 hrs (2018-11-02 11:43:45 GMT) -------------------------------------------------- "El tránsito se define como el tiempo de vida" -> "Transit is defined as the lifecycle (of the incident)"... -------------------------------------------------- Note added at 23 hrs (2018-11-02 11:44:45 GMT) -------------------------------------------------- "El tránsito se define como el tiempo de vida" -> "Transit is defined as the time taken (to resolve the incident)"... -------------------------------------------------- Note added at 23 hrs (2018-11-02 11:50:41 GMT) -------------------------------------------------- I think it's pretty obvious what they mean, both in Spanish and English. It simply refers to the time for the incident to pass through the system. It's just a fancy way of saying "incident resolution time", but as they say "the customer is always right"... Example sentence(s):
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