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RWS Account does not let me log in
Thread poster: Camilla E. Grothe
Camilla E. Grothe
Camilla E. Grothe
Austria
Local time: 12:32
Member (2009)
German to English
+ ...
Jul 25

Hello,
I am desperately trying to get my 2nd license reactivated and I cannot do so because RWS is sending me through rabbit holes galore without letting me log into my account via their link "activation support" or similar. I am in my account via Trados itself but that does not help me because my license and download page shows incorrectly that my 2nd license is not available and there is no activation code and there is no possibility (because RWS refuses my login) to get an offline code.... See more
Hello,
I am desperately trying to get my 2nd license reactivated and I cannot do so because RWS is sending me through rabbit holes galore without letting me log into my account via their link "activation support" or similar. I am in my account via Trados itself but that does not help me because my license and download page shows incorrectly that my 2nd license is not available and there is no activation code and there is no possibility (because RWS refuses my login) to get an offline code.
Before reinstalling Trados because it gave a fatal error all the time with none of the fixes working, I had to deactivate this 2nd license. Now I reinstalled and I just want to use it as usual with my Translator plus license -- there is no possibility to contact RWS via email apparently.
Does anyone know what to do?
Many thanks!
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Natalie
Natalie  Identity Verified
Poland
Local time: 12:32
Member (2002)
English to Russian
+ ...

Moderator of this forum
SITE LOCALIZER
Just a suggestion Jul 25

Hi Camilla,

Just try to log in using a completely different browser. As far as I remember, a few years ago (when RWS was still SLD) I was unable to log in from my default browser (Imho it was Opera at that time) but I was able to reach the site from Firefox without any problems.

Natalia

Gregor Trebec
 


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RWS Account does not let me log in







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