Business communications are experiencing their golden age. The figure of the director of communications has moved on from occupying a secondary role to taking on more and more responsibilities and becoming, on many occasions, the right-hand man or woman to the presidents and CEOs of big corporations.
A number of factors have coalesced. The way in which this sector has evolved within the organisations, as well as the springing up of agencies and consultancies specialising in these services, only confirm that the way of communicating with and relating to the range of audiences for these companies is fundamental to their development. A study by the Association of Directors of Communications (Dircom) attests that 78% of firms have a communications department. These firms have realised that in such a competitive business environment as this they have to offer something more than a product. A good relationship with all their audiences can be hugely advantageous. This explains the growth in the sector, both internally in the companies and via external providers – these being the communications agencies and consultancies, important bedfellows for the directors in this field.
And thus, with the passing of time, the roles and responsibilities of the director of communications have increased and now they extend much further than taking care of dealings with the media. This is why the skills which a director of communications needs to have in his toolbox extend beyond knowing how to organise a press conference or knowing how to draft a press release. It is also essential to be able to be one step ahead, to have business and strategic foresight and to be capable of advising the whole organisation. The new tasks which directors of communication are developing include brand management, event organisation, marketing or activities involving employees. In this regard, many years have had to come and go before the whole business hierarchy has accepted and embraced the presence of the communications department and understood that its work is one more tool in the company’s strategy.